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ITIL® FOUNDATION CERTIFICATION            
  COURSE DESCRIPTION
ITIL® is a non-proprietary set of best practices that have become the de-facto international standard for IT service management. Public and private sector organizations across the globe are implementing the ITIL® frameworks to better align their IT operations with business goals and to reduce the costs of IT service delivery.

This is an instructor-led classroom course that provides a comprehensive introduction to the concepts, terms, objectives and benefits of the ITIL® best practices framework. The course provides a combination of short lectures, practical group exercises, quizzes, a sample exam, and test taking tips to prepare the student to understand and apply ITIL® principles, and to pass the 40 question ITIL® Foundation certification examination. The examination is scheduled for the last day of the course.

PREREQUISITES
There are no prerequisites for the course and it is open to everyone. Executives and managers are encouraged to participate to better understand the potential benefits of ITIL® in their organization.

CERTIFICATION EXAM SYLLABUS
      • Syllabus Version 5.3

INFORMATION SOURCES
      • ITIL® Service Strategy, 2011 Edition
      • ITIL® Service Design, 2011 Edition
      • ITIL® Service Transition, 2011 Edition
      • ITIL® Service Operation, 2011 Edition
      • ITIL® Continual Service Improvement, 2011 Edition

EDUCATION CREDITS
      • PMI® Registered Education Provider (REP)
      • 20 Professional Development Units (PDU)

CLASS SIZE
This course will accomodate 5 to 25 students.

COURSE DURATION
3 days

PRICE
$1,895 per person



ITIL® is a registered trademark of the Cabinet Office
IT Infrastructure Library® is a registered trademark of the Cabinet Office
DATE: LOCATION: COST:  
Please Call Las Vegas, NV $1,895 per person

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