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| WHAT STUDENTS SAY... |
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"Instructor was very very good. Engaging, intelligent, articulate, and humorous with a solid understanding of the subject matter and real-life experience."
 ITIL Foundations
Student, Texas
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ITIL® INTERMEDIATE CAPABILITIES:
SERVICE OFFERINGS & AGREEMENTS (SOA)
CERTIFICATION COURSE
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COURSE DESCRIPTION
This course focuses on the Planning, Protecting & Optimizing principles of IT Service Management ITIL v3 and culminates with the 90 minute SOA certification exam administered on the last day of the course. The course provides a combination of short lectures, practical group exercises, practice questions, a sample exam, and test taking tips to prepare the student to understand and apply the concepts, and to pass the RCV certification examination.
COURSE OBJECTIVES
This is an instructor-led course that provides a comprehensive "deep dive" into the concepts, terms, objectives and benefits of the ITIL v3 SOA best practices framework. Course objectives include:
• Understand SOA processes across the Service Lifecycle
• Gain insight into SOA roles with the other Service Lifecycle processes
- Service Level Management
- Service Portfolio Management
- Service Catalog Fulfillment
- Demand Management
- Supplier Management
- Financial Management
• Prepare for a 90 minute, 8 question, multiple choice, scenario-based,
ITIL® v3 SOA exam. The exam is scheduled for the last day of the course.
PREREQUISITES
• Candidates must hold the ITIL V2 Foundations certificate plus
the ITIL V2-V3 Bridge certificate or ITIL V3 Foundations certificate
• Candidates must present certification documentation for admission
• Candidates must complete at least 16 hours of personal study before
the first day of the course. Candidates should read the pertinent areas
of the ITIL® publications - in particular the Service Strategy and
Service Design publications.
(Note: These publications are not included with this course.)
EDUCATION CREDITS
• PMI® Registered Education Provider (REP)
• 35 Professional Development Units (PDU)
COURSE DURATION
5 days
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Please Call
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Las Vegas, NV
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$3,195 per person |
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